I’m wondering when new families will be able to join and be able to place orders!
8 months ago
Hi Jennifer! We are working on making this as temporary as possible, and plan on being able to accept new customers in the near future. We are throwing absolutely everything we have at this and taking clear and immediate actions: ·The ByHeart manufacturing facility was already working 24 hours a day, 5 days a week, but we are moving to a 24/7 schedule – around the clock. · We are hiring relentlessly – adding a whole new shift at the facility · We have newly committed to more than a $30M investment in manufacturing capabilities to continue to scale volume of formula · We are adding new team members to our “Sleepless Squad” customer service team to support parents during this time · Finally, and importantly, we are rallying every kind of stakeholder and we cannot do this alone. We are working with industry, state & federal officials, and regulatory bodies to seek immediate relief and increased production of formula. We promise to keep you in the loop and let you know as soon as we are able to take on new customers. Our priority is parent support—plain and simple—and please know we are doing everything in our power to help solve this national crisis. Please let us know if you have any other questions in the meantime.